Clinic Policies
At Rainy Lake Family Dental, we strive to provide a smooth and comfortable experience for every patient. Please review our policies regarding appointments, cancellations, payments, and insurance to ensure the best care for you and your family.
- Less than 48-hour notice may result in a cancellation fee.
- No-shows & repeated cancellations may lead to future scheduling restrictions.
- More than 10 minutes late = appointment will need to be rescheduled.
Missed Appointments & Late Cancellations
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- Arrive on time for appointments.
- 48-hour notice required for rescheduling/cancellations.
- Unconfirmed appointments may be canceled within 24 hours.
Appointment & Cancellation Policy
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- Arrive on time, supervise children, notify of health changes.
- Treat staff and other patients with respect.
- add update insurance information at each appointment
Office Etiquette & Patient Expectations
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- Accepted payment methods: E-Transfers , Cash, Debit, Visa, Mastercard.
- Direct billing available (patients must update benefits info).
- Pre-authorizations available upon request.
- E-transfer: drchownbotsford@vianet.ca
Payment & Insurance
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- Full transparency with sterilization area visible to patients.
- All instruments disinfected and sterilized following provincial and national health regulations.
Infection Control & Sterilization
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- Call 807-274-7131 for urgent dental issues—we will accommodate ASAP.
Emergency Dental Care
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- Fully compliant with Canada’s PIPEDA privacy regulations.
- Patient records are kept confidential and only shared with written consent or as required by law.
